Images: Fisher’s model visualization, own work; update progress bar by Jeff Attaway, somewhat dubiously CC BY 2.0.
Last month, the Toronto Star newspaper launched a “new and improved” website, which is nothing short of awful. The other day, the only game app I keep on my phone pushed an update, and now it’s noticeably harder to use than it was before. I’m nursing my laptop along because Windows 8 and Windows 10 are both worse than Windows 7. Why do “updates”, “upgrades”, and “new and improved” products so often seem worse than what they replace?